Contact Us

We're here to help - reach out anytime

Get in Touch

Have a question, suggestion, or need assistance? We'd love to hear from you. Our support team typically responds within 24 hours during business days.

Before You Contact Us

For faster assistance, you might find answers in these resources:

Contact Methods

Email Support

For general inquiries, technical support, or account assistance:

support@northernglowpoint.com

We aim to respond within 24 hours on business days.

Postal Address

For official correspondence:

815 Rue Davidson E
Gatineau, QC J8R 4B5
Canada

Phone

+15443576430

Note: We do not provide phone support at this time. All communication is handled through email and our online platforms to ensure we can track and respond to all inquiries effectively.

Community Forums

For general inquiries, technical support, or account assistance:

support@northernglowpoint.com

We aim to respond within 24 hours on business days.

Community Forums

Join our community forums to connect with other players and get peer-to-peer support. Our community managers also monitor forums and jump in to help when needed.

Social Media

Follow us for updates, events, and community highlights. While we don't provide support through social media, we love seeing your posts and comments!

What to Include in Your Message

To help us assist you quickly, please include:

  • Your username (if applicable)
  • A clear description of your question or issue
  • Any relevant screenshots (please don't include sensitive information)
  • Steps you've already tried, if troubleshooting
  • The device and browser you're using

Report a Problem

Encountered a bug or technical issue? Please report it with details so we can investigate and fix it promptly. Your feedback helps us improve the platform for everyone.

Partnerships and Business Inquiries

For partnership opportunities, media inquiries, or business-related questions:

business@northernglowpoint.com

Privacy and Security Concerns

If you have concerns about privacy, security, or data protection, please contact us immediately. We take these matters very seriously.

privacy@northernglowpoint.com

Feedback and Suggestions

We value your input! Share ideas for new features, game improvements, or platform enhancements. Your feedback shapes the future of NorthernGlowPoint.

Response Times

  • General Support: 24 hours (business days)
  • Technical Issues: 24-48 hours
  • Account Problems: Priority response within 24 hours
  • Security Concerns: Immediate attention

Office Hours

Our support team operates Monday through Friday, 9:00 AM to 6:00 PM EST. Messages received outside these hours will be answered on the next business day.

Note: We do not provide phone support at this time. All communication is handled through email and our online platforms to ensure we can track and respond to all inquiries effectively.